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Privacy Policy

Introduction

This Privacy Policy explains how DICIBEL (D&B MODE) collects, uses, and protects the personal data of professional (B2B) customers using its website. It applies to all interactions with our company and complies with the GDPR and the French “Informatique et Libertés” law.

By using our services, you agree to the practices described in this Privacy Policy.

Data Controller

The data controller is:

Company: D&B MODE (DICIBEL)
Address: BAT 252, 45 Avenue Victor Hugo, 93300 Aubervilliers, France
Email: dbmode93@gmail.com
Phone: +33 6 29 83 58 52
SIREN: 810 640 243  –  SIRET: 810 640 243 00012  –  VAT: FR82810640243  –  RCS: Bobigny

Data Collected
  • B2B Account Creation & Validation: email, name, company name, VAT, SIRET, phone number, billing and shipping addresses.
  • Orders & Billing: product references, quantities, order history, amounts, payment method (we do not store full credit card details).
  • Customer Service: content of exchanges (emails, messages), support requests.
  • Browsing & Cookies: IP address, technical logs, preferences, audience measurement (if consented).
  • OEM/ODM: customization needs, technical documents, project exchanges.
Purposes of Data Processing
  • Website access & B2B account management (contract performance / legitimate interest).
  • Order processing, invoicing, delivery (contract performance / legal obligations).
  • Customer relations & after-sales service (legitimate interest in effective response).
  • OEM/ODM & quotations (pre-contractual measures / contract performance).
  • B2B marketing & prospecting (legitimate interest, objection possible at any time).
  • Audience measurement & non-essential cookies (consent).
  • Website security & fraud prevention (legitimate interest / legal obligations).
Data Sharing

Access is limited to internal teams (sales, logistics, accounting). Data may be shared, when necessary, with:

  • Carriers (e.g., GLS) for delivery and tracking,
  • Payment providers (credit card, bank transfer),
  • Hosting & IT providers (maintenance, emailing, backup),
  • External advisors (accounting, legal) if necessary.

We do not sell your data.

Transfers Outside the EU

Some service providers may be located outside the European Union. In such cases, we implement appropriate safeguards (e.g., European Commission’s Standard Contractual Clauses).

Data Retention Period
  • B2B Account & Verification Documents: for the duration of the business relationship, then up to 3 years after the last activity (unless longer legal obligations apply).
  • Order & Billing Records: 10 years (French legal requirement).
  • Customer Service Tickets: up to 3 years after closure.
  • Cookies: according to their purpose and duration indicated in the consent banner.
Data Security

We implement appropriate technical and organizational measures (access control, backups, encryption when relevant). No system is completely invulnerable; we require our service providers to maintain a suitable level of security.

Your Rights

Under the GDPR, you have the rights of access, rectification, erasure, restriction, data portability, and objection, as well as the right to withdraw your consent for processing based on consent. You may also set directives regarding the fate of your data after your death.

To exercise your rights, please contact us at: dbmode93@gmail.com. Proof of identity may be required. We respond within one month (extendable for complex requests). You may also contact the CNIL (www.cnil.fr).

Use of Cookies

During your visit, cookies may be placed: necessary cookies (authentication, cart), analytics cookies (subject to consent), and marketing cookies (if enabled). You can manage your preferences via the cookie banner and your browser settings. For more details, please see our “Cookie Policy” page.

Changes to the Privacy Policy

DICIBEL (D&B MODE) may modify this policy to reflect legal or technical developments. The online version is the one that applies.

Last updated: 01/10/2025

Contact

For any questions regarding this Privacy Policy or to exercise your rights:

Email: dbmode93@gmail.com
Phone: +33 6 29 83 58 52
Address: BAT 252, 45 Avenue Victor Hugo, 93300 Aubervilliers, France

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